# API Support Team

{% hint style="success" %}
**This support channel is only for API-related questions.**\
This means we can assist you only if you're building on top of the bunq API, have questions about OAuth, or are working with PSD2 integrations.

For anything else, please contact our [bunq Customer Support.](https://together.bunq.com/d/32181-how-do-i-contact-support)
{% endhint %}

If you have questions, encounter bugs, or need help integrating with our API, you can reach us directly via email: [**apipartner@bunq.com**](mailto:apipartner@bunq.com)\
To help us assist you faster, please include the following in your message:

* ✅ **Environment**: `production` or `sandbox`
* 🕒 **Timestamp** of the issue (preferably in UTC — you can find this in our response headers)
* 🔁 **Response ID** (from the API response headers)
* 👥 **How many users are affected** (especially relevant for PSD2 partners that grant access to third-party users)
* 🔍 **Endpoint or feature** involved
* 📝 A short description of the problem, including any **error messages or codes**


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://doc.bunq.com/support/api-support-team.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.